Help
How can we
help?
The most common questions, answered honestly, and if anything's missing, just email us at [email protected].
Getting started
What is photo-hosting.com? +
The gallery between shoot and handover: you upload images and share a link. Your clients view, rate and select, no account needed. In the end you get the selection back into your workflow and deliver the finals as a download.
Do I need a credit card for the trial? +
No. You sign up with just an email address and password. Payment details are only needed if you deliberately choose a paid plan after the trial.
What happens after the free trial? +
After 14 days you automatically switch to the Free plan. Nothing keeps running, nothing is charged, your galleries are kept.
Can I try it out first? +
Yes. Open the demo gallery and try everything without signing up: mark, like, comment, draw, select. Your demo session is private and cleans itself up.
Galleries & upload
Which file formats are supported? +
JPG, PNG, TIFF, WebP, HEIC plus over 25 RAW formats (CR2/CR3, NEF, ARW, RAF, ORF, DNG and many more) and video. Unsupported formats are clearly named during upload.
Do my originals stay untouched? +
Yes, always. We generate web-optimised previews for the gallery but never touch your original. It's preserved bit for bit and stays available for download.
Why are images briefly “processing” after upload? +
Right after upload we generate the web versions in the background and read out the EXIF data. This takes just moments per image, large RAW files a little longer.
Can I upload videos too? +
Yes, from the Solo plan. Videos are converted for web playback; each plan gives you a monthly quota of video minutes.
Sharing & proofing
Do my clients need to sign up? +
No. Your clients open the gallery via a secure link, no account, no app, right in the browser and in their language.
How do I protect a gallery? +
Every link is a random, practically unguessable address. On top of that, you can set a password per link, choose an expiry date and deactivate links at any time.
What can my clients do with an image? +
Give stars, set colour labels, like, comment, draw straight onto the image and collect favourites in selection sets. You see every reaction instantly.
Can several people select at the same time? +
Yes. Simply create several links for the same gallery. Each link keeps its own feedback state (e.g. “couple” and “parents”), and you evaluate them separately.
What's the difference between Collaboration and Presentation mode? +
Collaboration is the work mode for proofing with all feedback tools. Presentation is the stage mode for the handover: large, calm, with your branding, showing only your final selection if you like.
Can I see whether my link was opened? +
Yes. The gallery overview shows the last access per link, and the download statistics list who downloaded what at which resolution.
How does the selection package with a limit work? +
You define per link how many images the package includes, and optionally a price note for extra images. The gallery counts along visibly; selecting always remains possible, the surplus is simply made visible.
How does the model release on the gallery work? +
Store your release text in the gallery settings and require confirmation on the link. Guests confirm by name before they see the images; every confirmation is documented with wording, name and timestamp and is printable as proof.
Can I deliver a retouched version later? +
Yes. Upload the new version straight onto the existing image: all feedback is preserved, the old version remains as the before view, and everyone compares with the slider.
Downloads & export
How do my clients get the images? +
As a download straight from the gallery: single images, the selection or everything as a ZIP, if you've allowed downloads for the link, either as originals or web-optimised.
How does the selection get back into Lightroom or Capture One? +
Export the selection as XMP sidecars and place them next to your RAWs. The next time you read them in, the marks are in your catalogue. Or as a filename list for filtering in any app.
Is there a spreadsheet export? +
Yes, as a CSV with configurable columns: filename, stars, labels, likes, comments and more, ideal for studio workflows.
Can I disable downloads? +
Yes, per link: downloads off entirely, web-optimised versions only, or the originals too. You decide per recipient.
How do I deliver to an editorial team in full resolution? +
Create a dedicated link with original download and expiry date, with a password if you wish. The download statistics serve as your proof of delivery.
Own website
Do I get my own website? +
Yes, from the Solo Premium plan upwards. Your portfolio website is built from the galleries you mark for it: home page with slideshow, portfolio pages, About and Contact, in the style of your brand.
What address does my website run on? +
Either on your own subdomain with us or on your own domain. We set up the encryption automatically; at your provider you only add a single record.
Do website visitors see my client galleries too? +
No. Only what you explicitly mark for the website is public. Those photos are always view-only: no download, no zoom, and your watermark applies there as well.
Plans & billing
How can I pay? +
Online via Stripe (credit and debit cards, among others) or the classic way by bank transfer against invoice (euros only).
Are the prices net or gross? +
All prices are net prices plus VAT. VAT is calculated and itemised automatically at checkout to match your country.
How do I cancel? +
You cancel monthly plans at any time, effective at the end of the month, and annual plans at the end of the term, right in your account, no phone call, no form.
What do I get with annual billing? +
Two months free: you pay 10 instead of 12 monthly fees, with the identical feature set.
Can I work with my team? +
Yes. From the Studio plan you invite team members with their own roles, up to 4 on Studio, up to 9 on Agentur. Need more? On Enterprise we work out the team size together.
What does the Free plan cost, and what is included? +
Nothing, permanently. It includes 1 GB of storage, 3 galleries and one seat, plus the complete proofing, presentation mode, downloads and the selection export. Not included are your own branding, watermarks, drawings on photos, video and your own website.
When am I charged? +
Always in advance: monthly plans at the start of the month, annual plans once a year. Nothing is charged during the free trial, and if you do not pick a paid plan afterwards you simply end up on Free.
What counts towards my storage? +
Only your uploaded originals. The previews and web versions we compute from them cost you no storage.
What happens when my storage is full? +
New uploads are refused, everything already there stays available, and your clients notice nothing. You clean up or switch plans, and it continues right away.
What happens when I change plans? +
Moving up takes effect immediately; the remainder of your paid period is credited. Moving down is scheduled for the end of the paid period, and until then you keep everything you paid for.
Refer a friend
How does the referral programme work? +
Your personal referral link lives in your account. If someone signs up through it and becomes a paying customer, you both get a free month.
When do I get my free month? +
The referred person gets theirs right away with the first paid invoice. Yours follows once they have paid three monthly invoices or take an annual plan straight away, in each case after the 14-day withdrawal period.
Is the reward a one-off? +
No. As long as the referred person stays a paying customer, your free month comes round every year.
What if I am not paying anything right now? +
Your free month does not expire. It is banked and redeemed as soon as you are on a paid plan again.
Can I have the money paid out instead? +
No, the reward is always time: one month that is not charged. No balance, no percentages, nothing you would have to account for.
Security & privacy
Where is my data stored? +
On GDPR-compliant infrastructure located in Germany and the EU. Nothing is publicly searchable.
Who can see my images? +
Only people with a valid link (and the password, if set) can open your gallery. Originals and downloads are released by our server only after checking every single request. Preview images are delivered by a fast CDN under long random addresses that cannot be guessed and never appear in public.
What happens if I deactivate a link? +
The gallery closes immediately: the page no longer opens, and originals and downloads are blocked. Only preview images that were already delivered may remain reachable under their direct CDN address for as long as the file exists. They disappear for good as soon as you delete the image or the gallery.
Are my images used for AI? +
No. Your images don't train any models, aren't analysed and aren't passed on to third parties.
What happens to my data if I leave? +
You can delete galleries yourself at any time. The associated files are removed with them, including the copies in the CDN cache. If you delete your account, your content is deleted completely.
Didn't find what you were looking for?
Write to us at [email protected]. We reply in person, not by bot.
Rather try it yourself?
The demo gallery shows you proofing from your client's point of view, no sign-up.
Open the demo gallery